Shipping policy

CalmPup Wellness – Shipping Policy

We want your furry friends to get their new CalmPup lick mats as quickly as possible! Here’s everything you need to know about shipping from our store:

Processing Time

  • Orders are typically processed within 1–3 business days.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods & Estimated Delivery

Since our products are sourced from AliExpress, shipping times may vary depending on your location:

Region Estimated Delivery Time Notes
Australia 12–20 business days Standard shipping, tracking included
United States 15–30 business days Standard shipping, tracking included
Canada 18–35 business days Standard shipping, tracking included
Europe 15–35 business days Standard shipping, tracking included
Other Countries 20–40 business days Standard shipping, tracking included

⚠️ Please note: Delivery times are estimated and may be affected by customs, public holidays, or postal delays.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • We occasionally offer free shipping promotions – check the product page or newsletter for updates.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • Use it to follow your package’s journey.

Lost or Delayed Packages

  • If your order has not arrived within the estimated time frame, please contact us at support@calmpupwellness.com.

  • We will work with the carrier or supplier to resolve the issue.

Contact Us

If you have any questions about shipping, feel free to reach out:

Thank you for shopping with CalmPup Wellness – we appreciate your patience while your pet’s happiness is on the way!